Refunds Policy
By placing an order, you confirm that you have read, understood, and accepted the following policy.
**Cancellation**
We accept order cancellations before the product is shipped or produced. Unfortunately, we cannot cancel the order if the product has already been shipped.
We also offer an order adjustment service if your order has not yet been shipped. If you wish to make any changes to your order, please email us at azureloom@gmail.com as long as it has not been shipped.
**Return or Resend**
Our policy lasts for 15 days from the arrival date. If 15 days have passed since you received the item, we regret to inform you that we cannot offer a refund or resend.
You have two options:
1. **Return:** We accept returns on products shipped out by us if the item is faulty due to an error on our end (e.g., wrong item or damaged item). Items must be returned with proof of purchase.
Certain types of goods are exempt from being returned, including perishable goods such as food, flowers, newspapers, or magazines. We also do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please contact our support team via azureloom@gmail.com for more information.
You will be responsible for return shipping. For quality-related returns, return shipping cost is refundable. Items not meeting the above criteria will be considered ineligible for a return.
2. **Resend:**
- If the item is faulty due to an error on our end (e.g., wrong item), we are willing to resend the correct product.
- If the item is defective due to transportation issues (such as damaged items), we can reissue a new product under the condition that you bear part of the shipping cost.
**Refunds (if applicable)**
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Due to transportation problems, if you find the return process too troublesome and the goods are damaged upon receipt, we can bear part of the loss and refund a portion of the amount.